The fully Wi-Fi enabled, new ‘paperless’ store in Accrington has a fresh and contemporary look, with tables of tablets replacing Argos’ traditional laminated catalogues, paper slips and pencils. Customers can use the tablets to browse for products, videos, photography and customer reviews online, before adding items to their online shopping trolley. Colleagues will be on hand to provide personal service.
It will offer thousands of popular products for immediate pickup. 20,000 products can also be ordered to collect in store within hours and 20,000 extra products can be ordered for home delivery. Customers can also benefit from new services such as the ability to browse and pay for goods online at home or on the move for speedy collection from a Fast Track collection point in the store. There will also be an eBay collection point so buyers can collect their eBay purchases.
The store has undergone a major transformation – with Accrington being one of the first five stores in the country to be refurbished as part of the current investment strategy, plus 15 new local jobs have been created for Peak.
The move comes after Sainsbury’s acquired Home Retail Group, which owns Argos and is part of its strategy to help its customers shop whenever and wherever they want. The Accrington Argos store has been given a new layout, with a focus on improving customer experience.
Cathy Smith, Argos Store Manager said: “We are really proud to be introducing shoppers to our new-look store and give them access to the things they want quickly and easily.
“Shoppers increasingly browse and buy online via PCs, tablets and other mobile devices, while still wanting the immediacy of a local store to pick up their purchases.
“The combination of Sainsbury’s and Argos will enable customers to shop conveniently through all those different channels. It will also give customers more choice across different product ranges, creating the UK’s largest non-food retailer.”
Argos has been part of this community for 22 years, and we are really thrilled that Accrington has been chosen as one of the latest stores to be rebranded. It is good news for customers who are looking for easier and more convenient ways to shop, with an increased range of products at great value.”
The newly refurbished store will relaunch on Friday 13th October, with the ribbon being cut by Carol Morton, the longest-serving colleague in the Accrington store.